303.565.7735 hello@wellnessrefined.clinic

WHAT TO EXPECT –

BEFORE YOUR VISIT

START WITH THE RIGHT APPOINTMENT

All appointments are scheduled online through Jane. You will be able to review available services, select the appointment that best matches your goals, and choose an available date and time.

If you are unsure which appointment to select, submit a general inquiry or contact Wellness Refined for help identifying the most appropriate starting point.

Before booking, consider:

  • The primary concern or goal you would like to discuss
  • Whether you are seeking wellness, hormone, metabolic, aesthetic, laser, or regenerative care
  • Whether you are a new or established patient
  • Any upcoming travel, events, dental work, or procedures
  • Your preferred timing for treatment and recovery
  • Questions you would like addressed during your visit

Booking an appointment does not guarantee that a specific treatment or medication will be recommended or provided. All services are subject to clinical evaluation, eligibility, informed consent, and availability.

Booking Through Jane

ONLINE SCHEDULING

HOW BOOKING WORKS

1. Select Your Appointment

Choose the consultation or service that most closely matches your needs.

2. Choose a Date and Time

Review available appointment times and select the option that works best for you.

3. Complete Your Information

Enter accurate contact information and complete any required registration details.

4. Review Your Confirmation

Jane will provide appointment details, forms, instructions, and any applicable booking or cancellation information.

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BOOK THROUGH JANE

Complete Your Intake Forms

HELP US PREPARE FOR YOUR VISIT

COMPLETE YOUR FORMS BEFORE ARRIVAL

Depending on your appointment type, Jane may ask you to complete registration, medical-history, consent, or service-specific forms before your visit.

Completing these forms in advance allows more appointment time to be spent discussing your concerns, goals, and treatment options.

You may be asked to provide:

  • Contact information
  • Relevant health history
  • Current medications and supplements
  • Allergies
  • Previous treatments or procedures
  • Pregnancy or breastfeeding status
  • Treatment goals
  • Relevant symptoms
  • Consent and policy acknowledgments

Provide complete and accurate information. Notify Wellness Refined if your health, medications, or treatment history changes before your appointment.

Patient-specific health information should be submitted through Jane or another approved secure communication method—not through the general website form, social media, or unsecured email.

Preparing for Your Appointment

A FEW SIMPLE PREPARATIONS

WHAT TO DO BEFORE YOU ARRIVE

Preparation varies by service, but these general steps can help make your visit more productive:

  • Complete all required Jane forms.
  • Review appointment-specific instructions.
  • Bring a current medication and supplement list.
  • Bring relevant laboratory results or records if requested.
  • Arrive with the treatment area clean when possible.
  • Avoid heavy makeup for facial or skin appointments.
  • Eat and hydrate normally unless instructed otherwise.
  • Allow time for parking, locating the suite, and check-in.
  • Write down any questions you want to discuss.
  • Inform us of recent illness, infection, medication changes, dental work, vaccinations, or other procedures.
  • Plan for possible redness, swelling, bruising, peeling, tenderness, or downtime when applicable.

Do not stop prescribed medication unless the prescribing clinician has instructed you to do so.

For detailed treatment preparation, review the Pre & Post Care Instructions page and any individualized instructions provided through Jane.

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VIEW PRE & POST CARE INSTRUCTIONS

Arrival and Check-In

WHEN YOU ARRIVE

A CALM, PRIVATE, APPOINTMENT-BASED EXPERIENCE

Wellness Refined is located at:

304 Inverness Way S, Suite 100
Englewood, CO 80112

Please arrive at the time recommended in your Jane confirmation. If forms remain incomplete, arriving a few minutes early may be helpful.

During check-in, you may be asked to:

  • Confirm your contact information
  • Complete outstanding forms
  • Review consent documents
  • Confirm the reason for your visit
  • Provide payment or deposit information
  • Update medications, allergies, or health changes

Parking Note

Add the final verified parking and building-entry instructions before publishing.

Suggested format:

Parking is available [insert confirmed details]. Please allow a few extra minutes to locate Suite 100 and complete check-in.

Your Consultation

THE HEART OF YOUR VISIT

YOUR APPOINTMENT BEGINS WITH A CONVERSATION

Every consultation is designed to better understand the full picture—not simply a single symptom, number, line, or treatment request.

Paula Russo, MSN, FNP-C, CANS will take time to discuss your concerns, history, lifestyle, preferences, previous experiences, and long-term goals.

Depending on the appointment, your consultation may include:

  • Discussion of your primary concerns and goals
  • Review of relevant medical and treatment history
  • Review of medications and supplements
  • Discussion of previous procedures or treatment outcomes
  • Evaluation of symptoms, lifestyle, sleep, stress, or metabolic factors
  • Facial, skin, body-composition, or treatment-area assessment
  • Review or ordering of laboratory testing when appropriate
  • Education about available options
  • Discussion of benefits, risks, alternatives, costs, and expected follow-up
  • Development of a personalized care plan

The goal is for you to understand your options and feel comfortable asking questions before making a decision.

Treatment Planning

PERSONALIZED, NOT PRESET

YOUR PLAN IS BUILT AROUND YOU

Treatment planning at Wellness Refined is individualized. Recommendations may consider:

Your Goals

What you want to improve, support, maintain, or better understand.

Your Health and History

Medical background, previous treatments, laboratory findings, medications, and possible contraindications.

Your Preferences

Comfort, treatment philosophy, timeline, recovery preferences, budget, and long-term priorities.

Clinical Appropriateness

Whether a treatment, medication, procedure, or service is suitable and reasonably aligned with your needs.

You are never required to move forward with a treatment simply because it was discussed.

Will Treatment Happen at the First Visit?

TREATMENT MAY OR MAY NOT OCCUR DURING YOUR FIRST APPOINTMENT

In some cases, treatment may be appropriate during the initial visit. In others, additional evaluation, laboratory testing, preparation, informed consent, product ordering, medical clearance, or a separate treatment appointment may be required.

Treatment on the same day may depend on:

  • Appointment type
  • Available time
  • Clinical eligibility
  • Medical history
  • Treatment complexity
  • Required laboratory information
  • Product or medication availability
  • Pre-treatment preparation
  • Your readiness to proceed
  • Whether informed consent and payment requirements have been completed

Booking a consultation should not be interpreted as a guarantee of same-day treatment.

What to Expect by Service Type

HORMONE OPTIMIZATION & BHRT

Your first visit may include a detailed discussion of symptoms, health history, lifestyle, previous hormone care, and goals.

Laboratory testing may be reviewed or ordered when appropriate. Treatment options, monitoring, risks, delivery methods, and follow-up expectations will be discussed before any therapy is started or adjusted.

Hormone care generally requires ongoing monitoring rather than a one-time appointment.

MEDICAL WEIGHT MANAGEMENT & METABOLIC HEALTH

Your visit may explore appetite, weight history, metabolic health, nutrition patterns, movement, sleep, stress, body composition, previous treatments, and medication history.

Your plan may include lifestyle guidance, laboratory evaluation, follow-up, and medication when clinically appropriate.

A consultation does not guarantee a prescription.

AESTHETIC MEDICINE

Your provider may evaluate facial movement, anatomy, structure, proportion, volume, skin quality, previous treatments, and aesthetic goals.

Treatment options may be discussed individually or as part of a longer-term plan. The focus is on natural-looking refinement, balanced planning, and informed decision-making.

LASER & SKIN REJUVENATION

Your skin, treatment history, pigmentation, sun exposure, skincare routine, recovery preferences, and goals may be evaluated.

The recommended treatment, intensity, preparation, downtime, and number of sessions will depend on your individual skin and the concern being addressed.

REGENERATIVE MEDICINE / PRP & PRF

Your consultation may include review of the treatment area, health history, medications, previous therapies, and desired outcome.

Preparation methods, expected recovery, treatment frequency, limitations, and alternative options will be discussed before proceeding.

THERAPEUTIC NEUROMODULATORS

Your provider may evaluate muscle activity, symptoms, previous care, and whether neuromodulator treatment may be appropriate.

Some concerns may require dental, neurological, primary-care, or specialist evaluation in addition to or instead of treatment at Wellness Refined.

WELLNESS THERAPIES

Your medical history, medications, allergies, goals, and treatment eligibility will be reviewed before supportive therapy is recommended.

Wellness injections and related therapies are considered within the context of a broader wellness plan and are not treated as universal solutions.

MEMBERSHIPS

A membership consultation may include a discussion of your wellness, hormone, metabolic, aesthetic, or long-term care goals.

Membership benefits, costs, credits, exclusions, communication access, renewal terms, and cancellation policies should be reviewed before enrollment.

The applicable signed membership agreement controls the final terms.

Payment, Financing, and Memberships

Payment

Payment may be required at booking, before treatment, or at the time of service depending on the appointment.

Financing

Cherry and CareCredit may be available for eligible services. Approval and terms are determined by the financing provider.

Memberships

Membership options may provide ongoing support, priority access, credits, preferred pricing, and other benefits depending on the selected plan.

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EXPLORE FINANCING

EXPLORE MEMBERSHIPS

Do not publish detailed payment, deposit, refund, credit, or cancellation terms until they are finalized and reflected in Jane and the applicable agreements.

After Your Visit

CONTINUED SUPPORT

WHAT HAPPENS AFTER YOUR APPOINTMENT

After your visit, you may receive:

  • Personalized pre- or post-care instructions
  • Recommendations for follow-up
  • Laboratory orders or review timing
  • Medication or pharmacy instructions
  • Skincare or treatment guidance
  • Information about expected recovery
  • Scheduling recommendations
  • Membership or package information
  • Instructions for secure patient communication

Follow all directions provided by your clinician. Treatment-specific instructions should take priority over general website guidance.

Contact Wellness Refined if you experience unexpected symptoms, worsening discomfort, or concerns following treatment.

For urgent or life-threatening symptoms, call 911 or seek emergency care.

Follow-Up Care

CARE THAT EVOLVES WITH YOU

FOLLOW-UP IS PART OF THE PROCESS

Many services require ongoing review, monitoring, maintenance, or adjustment.

Follow-up may be recommended to:

  • Review results
  • Discuss your response to treatment
  • Monitor symptoms or laboratory findings
  • Adjust medication or dosage
  • Evaluate healing or recovery
  • Plan additional sessions
  • Maintain aesthetic results
  • Refine a longer-term wellness plan
  • Address new questions or priorities

Follow-up timing varies by service and individual response.

Communication and Privacy

USE THE RIGHT COMMUNICATION CHANNEL

For general questions about services, memberships, financing, or where to begin, use the website’s General Inquiry form.

For appointment scheduling, use Jane.

For patient-specific concerns, medical information, laboratory results, photographs, or treatment follow-up, use Jane or another secure communication method approved by Wellness Refined.

Do not use:

  • Social media messages
  • General website forms
  • Public reviews
  • Unsecured email
  • Advertising-platform messaging

for confidential medical information or urgent clinical concerns.

Social media and general inquiry channels may not be monitored continuously.

Frequently Asked Questions

How long should I plan for my appointment?

Appointment length depends on the service and whether the visit is a consultation, treatment, follow-up, or combined appointment. Review the estimated duration shown in Jane.

Should I arrive early?

Arrive at the time indicated in your confirmation. Allow extra time if forms are incomplete or you are unfamiliar with the location.

Can I bring someone with me?

Confirm the practice’s guest policy before publishing. Space, privacy, treatment type, and safety may affect whether guests can accompany you.

Can I receive treatment during my first appointment?

Possibly, but same-day treatment is not guaranteed. Clinical evaluation, preparation, consent, timing, and eligibility must be considered first.

What should I wear?

Wear comfortable clothing appropriate for the treatment area. For facial treatments, arrive with clean skin and minimal makeup when possible.

Can I bring outside laboratory results?

Yes, when relevant. Upload or submit them through the approved secure system before the visit if requested.

What if I am running late?

Contact the practice as soon as possible. Late arrival may shorten your appointment or require rescheduling.

What if I need to cancel?

Follow the cancellation instructions and timing requirements listed in Jane or your appointment confirmation.

Where can I find treatment instructions?

Visit the Pre & Post Care Instructions page and follow any individualized instructions sent through Jane.

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VIEW ALL FREQUENTLY ASKED QUESTIONS