303.565.7735 hello@wellnessrefined.clinic 304 Inverness Way S, Suite 100 Englewood, CO 80112

PERSONALIZED CARE WITH GREATER CONTINUITY

CONCIERGE WELLNESS

Concierge Wellness is designed for patients who value longer appointments, personalized planning, and a provider who understands the broader context of their health. Care may connect hormone health, metabolism, energy, sleep, and healthy-aging support within one individualized plan.

Wellness Care Should Feel Personal and Connected

Many patients come to Wellness Refined after feeling rushed, unheard, or left to navigate complex concerns without a clear plan. Paula creates space to listen, connect relevant information, explain available options, and develop care that can evolve over time.

IS MEMBERSHIP REQUIRED?

Membership is not required to explore services or schedule an initial consultation.

Certain concierge benefits—including enhanced continuity, priority scheduling, direct messaging, and membership-specific services or savings—may be available only to active members under the applicable membership agreement.

WHAT CONCIERGE WELLNESS DOES NOT INCLUDE

Concierge Wellness does not replace:

  • Emergency or urgent medical care
  • Hospital services
  • Primary care when services fall outside the practice’s scope
  • Specialist evaluation when clinically appropriate
  • Guaranteed prescriptions, treatments, or outcomes
  • Immediate or around-the-clock messaging access

Paula may recommend coordination with another healthcare professional when your needs extend beyond the services offered by Wellness Refined.

WHAT MAY BE BILLED SEPARATELY

Unless specifically included in a written care plan or membership agreement, the following may involve separate charges:

  • Prescription medications
  • Laboratory testing
  • Pharmacy services
  • Supplements and skincare products
  • Procedures and treatments
  • Medical supplies
  • Imaging or specialist services
  • Services provided by third parties

Insurance coverage, laboratory pricing, medication costs, pharmacy availability, and third-party fees cannot be guaranteed by Wellness Refined.

WHAT CONCIERGE CARE MAY INCLUDE:

LONGER, MORE THOUGHTFUL VISITS

Appointments allow additional time to discuss your concerns, review progress, and make informed decisions about your care.

PERSONALIZED FOLLOW-UP

Your plan may be adjusted over time based on your symptoms, laboratory findings, treatment response, preferences, and changing goals.

PRIORITY SCHEDULING

Priority scheduling provides active members with earlier access to available appointment times when possible. It does not guarantee same-day care, a specific appointment time, or immediate availability.

SECURE DIRECT MESSAGING

Eligible members may communicate with the practice through the approved secure patient platform for appropriate non-emergency questions related to their care.

Messages are generally reviewed within one to two business days. Response times may be longer during weekends, holidays, or periods of high demand.

Direct messaging is not intended for emergencies, urgent symptoms, or time-sensitive treatment complications. Call 911 or seek immediate medical care in an emergency.

AREAS OF FOCUS MAY INCLUDE:

  • Longer, more focused appointments
  • Personalized wellness planning
  • Hormone and metabolic support
  • Medical weight-management guidance
  • Review of relevant laboratory findings
  • Lifestyle and wellness education
  • Supportive wellness therapies
  • Ongoing monitoring and follow-up
  • Priority scheduling when available
  • Membership-based care options
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PERSONALIZED CARE THAT EVOLVES WITH YOU

Concierge Wellness offers a more connected way to approach hormone health, metabolism, energy, healthy aging, and long-term well-being—with greater continuity and care designed around the individual.